How to Make a Complaint

Last updated: October 2026

We want everyone who contacts Hightes Concrete to be treated fairly. If something went wrong, please tell us. This page explains how to raise a complaint and what to expect. It is a general template and not legal advice.

What You Can Tell Us About

You can contact us about:

• Your experience when you called or messaged Hightes Concrete
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• The conduct of a provider we connected you with

Problems With a Provider

Providers in our network are independent businesses. Each one is responsible for its own estimates, pricing, workmanship and customer service. If you have a problem with work at your home, raise it with the provider first and keep a written record.

Please tell us as well. Feedback about providers helps keep our network honest, and providers who keep falling short may be removed. Note that Hightes Concrete cannot settle contract disputes, return money paid to a provider or act on a provider's behalf.

Sending Your Complaint

Email contact@hightes.property and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The number you called or the form you used, if you remember
• The provider's name, if you know it
• A short account of what happened and what outcome you would like

After You Write

We will confirm by email that your complaint arrived, usually within a few business days. We will then look into what happened, which may include contacting the provider. After that, we will reply with what we found and any steps we plan to take.

Still Not Happy?

If our reply does not settle things, answer the email and ask us to look again. You may also contact your state consumer protection office or attorney general, or your local Better Business Bureau. Your state contractor licensing board may be able to help with licensed contractors.

Contact

Email: contact@hightes.property